Privacy Policy

1. Scope

This Privacy Policy applies to:

• visitors to the Oplerra website;
• customers and authorised users of the Oplerra platform; and
• individuals whose personal information is processed through use of the platform by a customer.

Where Oplerra processes personal information on behalf of a customer, Oplerra acts as a data processor, and the customer acts as the data controller. Processing in these circumstances is governed by the Oplerra Data Processing Addendum.

2. Personal Information We Collect

The personal information Oplerra collects depends on how the Services are used and may include:

Information provided directly

• names, email addresses, phone numbers, and job titles;
• account credentials and authentication details;
• information submitted through forms, templates, or uploaded documents;
• communications with Oplerra (such as support requests).

Information generated through use of the Services

• job, project, and operational records;
• safety, compliance, and incident records;
• photographs, documents, and other media uploaded by users;
• system logs related to access and activity.

Website information

• IP address, browser type, and usage information collected through standard website analytics.

3. How We Use Personal Information

Oplerra uses personal information to:

• provide, operate, and support the Services;
• authenticate users and manage access controls;
• generate operational records, reports, and audit evidence;
• communicate with customers regarding the Services;
• maintain the security and integrity of the platform;
• comply with legal and regulatory obligations.

Oplerra does not sell personal information.

4. Disclosure of Personal Information

Oplerra may disclose personal information:

• to infrastructure and service providers engaged to operate the Services (such as hosting and storage providers);
• to professional advisers where necessary (for example, legal or accounting);
• where required or authorised by law;
• with customer authorisation.

All third parties are required to handle personal information in a manner consistent with this Privacy Policy and applicable law.

5. Data Storage and International Transfers

• Personal information is stored using cloud infrastructure hosted in Australia.
• Where limited cross-border processing occurs (for example, for support or monitoring services), Oplerra takes reasonable steps to ensure that personal information is protected in accordance with Australian privacy law.

6. Security of Personal Information

Oplerra implements reasonable technical and organisational measures to protect personal information against misuse, interference, loss, unauthorised access, modification, or disclosure.

Further details are described in the Oplerra Security Overview.

7. Access, Correction, and Complaints

Individuals may request access to or correction of personal information held by Oplerra, subject to applicable law.

Where Oplerra processes personal information on behalf of a customer, requests should generally be directed to the relevant customer organisation.

Privacy complaints can be submitted to Oplerra using the contact details below. Oplerra will respond within a reasonable timeframe.

8. Cookies and Analytics

Oplerra uses cookies and similar technologies to:

• operate and secure the website;
• understand usage and improve user experience.

Cookies can be managed through browser settings.

9. Retention of Personal Information

Personal information is retained only for as long as necessary to provide the Services, comply with legal obligations, or as instructed by customers.

10. Changes to This Policy

Oplerra may update this Privacy Policy from time to time. Material changes will be communicated through the website or directly to customers where appropriate.

11. Contact

For privacy-related enquiries, access requests, or complaints, please contact Oplerra via the contact details provided on the website.