Information overload
Call centres, agencies, and IoT sensors flood teams with requests that need triage within minutes.
Solution Playbook
Oplerra for emergency and reactive response.
Stand up control rooms, task forces, and surge crews within hours. Track tasks, locations, and approvals while feeding updates to clients and communities.
Resource scarcity
Crews, vehicles, and materials shift hourly, so dispatchers need a live view of availability.
Stakeholder reporting
Councils and utilities demand constant progress updates tied to photos, GPS, and cost estimates.
Stand up a single incident board
Aggregate calls, sensor alerts, and agency tasks into one queue with severity, location, and assigned crew.
Coordinate surge resources
Track which crews are airborne, en route, on scene, or refueling. Reassign tasks in one click when priorities change.
Report situational updates
Feed live photos, progress, and cost tallies to clients and residents directly from the field app.
Recommended modules
Emergency teams lean on Job Management and Safety first, then add CRM for stakeholder updates and Analytics for after-action reviews.
Job Management
Incident queues, live map of crews, and priority-based dispatch optimised for rapid response.
Safety
Rapid risk assessments, fatigue checks, and permits when operating in hazardous conditions.
CRM & Comms
Push updates to councils, utilities, or communities with templated situation reports.
Analytics
Run after-action reviews with data on response time, resource utilisation, and costs.
“During the last storm we tracked 600 tasks and every council update came straight from the map.”
Emergency controllers finally see crews, hazards, and customer promises in one operating picture.
Rehearse before the next storm.
Import your emergency plans, stage a tabletop across two teams, and prove the workflow before peak season.