Change a user’s role (ADMIN / MANAGER / USER)
In Settings → User Roles, there are two different controls that affect access:
- Role (ADMIN / MANAGER / USER): a high-level user role used by some parts of the system to allow or block admin/manager actions.
- Seat (Owner / Admin / Office / Creator / Field / Viewer / Client): the user’s access level preset for what they can do in the account.
If the user can’t do a normal day-to-day task, you usually need to change Seat, not Role.
When to use this
- A person needs (or should not have) admin/manager-level actions that are controlled by Role.
- You changed their seat and they still can’t access an admin/manager-only screen.
What you need first
- You must have permission to manage users.
Steps
1. Open Settings → User Roles. 2. Find the user. 3. In the Role column, choose the new role:
- USER: standard user.
- MANAGER: elevated user role (limited admin-style actions).
- ADMIN: highest user role (admin actions).
What happens next
- Some admin/manager-only actions will allow or block immediately based on Role.
If it goes wrong
- If Role changes didn’t fix it, check their seat: [Change a user’s access level (seat)](change-a-users-access-level-seat.md).
- If the issue is sign-in setup (not access), use:
- [Accept an invite and create a password](../../../account/shared/invites/accept-an-invite-and-create-a-password.md)
- [Resend or replace an invite](resend-or-replace-an-expired-invite.md)