Cancel travel before arrival
When to use this
Use this when travel has started but the trip is no longer going ahead and you need a clean record of why.
What you need first
- Travel has already been started on the job.
- You know the reason travel is being cancelled.
- Optional: photos that support the cancellation reason.
Steps
1. Open the job start flow or the cancel travel page for that job. 2. Choose Cancel Travel. 3. Enter the cancellation reason. This step is required. 4. Add evidence photos if they help explain what happened. 5. Confirm the cancellation.
What happens next
- The system logs the cancellation reason against the job.
- Any evidence photos you attached stay with that cancellation record.
- You return to My Work or back to the job, depending on where you opened the cancel flow.
If it goes wrong
- If the confirm button stays blocked, check that the reason field is not empty.
- If photo upload fails, you can still cancel travel without photos if the reason is clear enough.
- If travel should still be running, stop and confirm with your supervisor before cancelling it.