Fix a mistake: re-open a completed job (when allowed)
When to use this
When a job was completed by mistake, or you need to add missing evidence immediately after completion.
What you need first
- The job is completed.
Steps
1. In My Work, find the finished job. 2. Choose Re-open. 3. Make the correction (photos, checklist, forms, notes) and complete the job again.
What happens next
- The job returns to “in progress” so you can correct it.
- If the job has already been invoiced, re-open is blocked and you must contact the office/admin.
If it goes wrong
- If re-open is blocked, ask the office to confirm whether the job has been invoiced and what correction path they want you to use.