Why a task action is blocked
Exact failure state
You can see the task on the job, but the action you expect is missing or the task will not start, resume, or complete.
What it means
The task is not in a valid state for that action. Common causes are:
- the main job is not started yet
- the task is already active
- the task has never been started, so it cannot be resumed
- the task is already done, cancelled, failed, blocked, or waived
- the job is cancelled or archived
Immediate fix
1. Check the task status first:
2. Check the main job status. If the job is not started or is only en route, start the main job before trying to run the task. 3. If the task is paused, use Resume instead of Start. 4. If the task is already active, open the job and confirm whether that task is already running. 5. If the task is already done or otherwise closed, stop before trying to repeat it.
- not started
- traveling
- in progress
- paused
- done
When to escalate
- Escalate when the task state does not match the real work on site.
- Escalate before retrying if another person may already have the task active.
- Escalate if the task is blocked because the job is cancelled or archived and you believe the work should still go ahead.